Terms of Service
Last Updated: September 2026 (v6 — supersedes v5, August 2026)
Who We Are
Racket Captain is a service of JAGIZ LLC ("Racket Captain," "we," "us"). References to Racket Captain in these Terms mean JAGIZ LLC.
1. Acceptance of Terms
By accessing and using the Racket Captain application, you accept and agree to be bound by the terms and provision of this agreement.
2. Use License
Permission is granted to temporarily download one copy of the materials (information or software) on Racket Captain's service for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
- Modifying or copying the materials
- Using the materials for any commercial purpose or for any public display
- Attempting to decompile or reverse engineer any software contained on Racket Captain
- Removing any copyright or other proprietary notations from the materials
- Transferring the materials to another person or "mirroring" the materials on any other server
3. Disclaimer
The materials on Racket Captain's service are provided on an 'as is' basis. Racket Captain makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
4. Limitations
In no event shall Racket Captain or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Racket Captain's service.
5. Accuracy of Materials
The materials appearing on Racket Captain's service could include technical, typographical, or photographic errors. Racket Captain does not warrant that any of the materials on the service are accurate, complete, or current.
6. Links
Racket Captain has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Racket Captain of the site. Use of any such linked website is at the user's own risk.
7. Modifications
Racket Captain may revise these terms of service for the service at any time without notice. By using this service, you are agreeing to be bound by the then current version of these terms of service.
8. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction in which Racket Captain operates, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.
9. Messaging and Chat Content
Racket Captain includes in-app messaging ("Chats") — group, broadcast, and direct messages — and any text, images, or other attachments you post in them ("Chat Content").
Chat Content is provided as a convenience and is not a system of record or a backup service. We do not guarantee that Chat Content will be stored or remain available for any particular length of time, and it may expire, be deleted, or become unavailable at any time. We currently intend to retain Chat Content for up to approximately 30 days, but we may set, change, or remove retention periods, and change how, when, and whether Chat Content is stored or deleted, at any time, for any reason, in our sole discretion, and without notice.
You are solely responsible for keeping your own copies of anything you wish to preserve. To the fullest extent permitted by law, Racket Captain and its owners, operators, and affiliates are not liable for — and you waive and release any claim arising from or relating to — the retention, retention period, storage, availability, deletion, expiration, loss, or inaccessibility of any Chat Content, for any reason.
10. Member Data Sharing Within Your Groups
Racket Captain is a group-play organization service: playing with others requires that they can identify you, reach you, and see how play went.
By joining a Match Group — whether by accepting an invitation, requesting to join, or being added by a captain — you give your express approval for Racket Captain to share your name, email address, phone number, profile photo, and your event participation and results with:
- the captain, co-captains, and members of that Match Group; and
- where the group is hosted at a claimed venue, the venue's verified owner and the members of that venue's Match Groups who take part in shared venue communications.
This sharing is what makes rosters, schedules, court assignments, standings, chats, and member profile pages work. It happens inside the Racket Captain service; we do not sell your personal information to third parties.
If you do not want this information shared with a group's members, do not join that group. Leaving a group ends the forward sharing of your contact information through it; event results and history already recorded remain part of the group's records.
11. Account Deletion
You may delete your account at any time from inside the app or the website (Settings → Account → Delete Account). No account type — player, captain, or club — has to contact us to delete.
Deletion cancels any active subscription immediately, revokes your sessions and access tokens, and stops notifications to your devices. Your profile photo, saved location, email records, push tokens, notification settings, sport preferences, stored messages, and venue affiliations are permanently deleted. A de-identified record remains in place of your account, named "Deleted Member", so that other members' schedules, results, and standings do not break.
Because Racket Captain is a group service, records of play — event participation, results, and standings — remain part of your groups' history in de-identified form. Deleting your account does not delete other members' records of games you played in.
See the Privacy Policy for full detail of what is deleted, anonymized, and retained, and for how long we keep data.
12. Community Conduct and Objectionable Content
Racket Captain exists to organize and play. We have zero tolerance for objectionable content and for abusive behavior toward other members.
Anything you post — Chat Content, your display name, your profile photo, poll text, and anything you send in group, broadcast, or direct messages — must not be:
- unlawful, threatening, harassing, bullying, or intimidating;
- hateful or demeaning toward a person or group, including on the basis of race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, age, or disability;
- sexually explicit, pornographic, or sexualizing a minor in any way;
- violent, or encouraging violence, self-harm, or illegal activity;
- defamatory, knowingly false, or posted to deceive another member;
- a violation of someone else's privacy or intellectual property; or
- spam, or promotion of anything unrelated to your group's play.
Reporting. Any member can report a message from inside the app: press and hold the message and choose Report. The report reaches us with a copy of the message as it was sent, and you receive confirmation that we have it. You do not need anyone's permission to report, and the member you report is not told who reported them.
Blocking. Any member can block another member: tap that member's photo and choose Block. Their messages are hidden from you everywhere in the app, and neither of you can start a direct message with the other. Blocking is silent — the blocked member is not notified — and you can undo it at any time, which restores what was hidden.
What we do about reports. We review every report of objectionable content and act within 24 hours: we remove content that violates these Terms, and we suspend or permanently remove members who post it. We tell you when your report has been reviewed. Serious matters may be referred to law enforcement.
Enforcement is at our sole discretion and does not require prior notice. Removing content or ending an account under this section does not entitle you to a refund; fees already paid are non-refundable except where required by law.
If you cannot reach the in-app report tool, or you need to raise a safety concern another way, contact us at support@racketcaptain.com.
Contact Us
If you have any questions about these Terms of Service, please contact us at privacy@racketcaptain.com